FAQ

ANY QUESTIONS ABOUT SHIPPING, ORDER STATUS, SIZING OR ANYTHING ELSE: PLEASE EMAIL [email protected] PLEASE DO NOT DM ABOUT ORDERS OUR INSTAGRAM IS STRICTLY CONTENT. 

Payment

Can I pay without PayPal? - YES, You can pay without having PayPal, please see instructions below:

- At check out enter your shipping information  - select "Pay with PayPal". 
- A popup will open, scroll down to the bottom and select "Pay with Debit or Credit Card"
- A New window will open that reads  Pay With PayPal - you must enter your email here and click next 
- You will now see the paypal guest checkout screen, and you can pay directly with your card- no need to have a PayPal account or log in. 

Shipping Speed

When will my order ship? - Standard lead time for production on full price orders is 7-14 business days prior to shipment as all items are handmade to order. 


Has my order been handed over to USPS? - If you received a tracking number, your order has been dropped  to the Post Office in a bulk shipment within 3 days of the label creation date. USPS is expereincing numerous delays that are beyond our control. We often don't see an initial scan for the first 3-4 days. We assure you that the Post Office has your package and it will be moving soon. If you see no movement on your package after 1 week, contact us at [email protected] and we will put a trace on your package. 

Incorrect Address Entry - My package was bounced back, what now? Please note, ATL CHILL. is not responsible for packages that are mis-delivered or go missing due to incorrect address, recepient or zipcodes being entered. It is the customer's responsibility to enter the proper address, with a valid recepient and unit # if there is more than one resident to a building.  Should your package be returned to ATL CHILL (and deliered to ATL CHILL.) we will reach out to you to regarding reshipment. If we do not receive the package back and the address or recepient is not valid, it is the customers responsibility to deal with USPS on this. 

Two of my items have different shipment times - when will my order ship? Your order will ship as soon as ALL items finish production. We ship all orders in one package whenever possible. Please plan for the longer lead time of the two items. 

International Shipping

How will my order ship internationally? - We ship with FedEx International Priority or UPS Expedited International - we do not ship USPS international unless no other service is available. 

Orders

Can I make changes to my order?  - Absolutely no changes can be made to your order once placed. We cannot make any changes to your shipping address or items in your order.

Returns

Can I Return a purchase? - All sales are final. All items are custom, made to order items, therefore we do not accept returns, exchanges or process refunds for any order once it is placed in production. 

If you have any questions please reach out to us prior to purchasing at [email protected]

Questions

Don't see what you are looking for? -  Reach out to us via email at [email protected].  We do not answer DMs so this email is the best and only way to get in touch.